To stem the increase in false alarms generated by monitored security systems, and the resulting strain on Police resources, the Association of Chief Police Officers (ACPO) have introduced a policy which requires the use of alarm confirmation technology. Police response will be reduced or completely withdrawn if a system repeatedly generates false alarms. To apply for Police response or to have it reinstated, a security system must incorporate alarm confirmation technology as outlined in DD243.

CLICK HERE TO OPEN THE AVON & SOMERSET ACPO POLICY for JULY 2011

CLICK HERE TO OPEN THE "10 POINT PLAN for PERSONAL ATTACK DECVICES"

ACPO review their Police response policy every year with the aim to further reduce the number of false alarms to which the Police attend. Following the previous policy released in 2010, they amended this policy in July 2011. The new policy continues with it's use of Confirmed Alarm Technology. 

Police response is dependent on the number of false alarms policed in any rolling 12 month period. If there are 1 or 2 false alarms the response is still immediate but 3 or more false alarms will result in Police Response being withdrawn and then only the keyholder will be notified.

Older systems installed before 1st April 2006 without confirmed alarm technology will continue to receive Police response as long as they do not generate more than 2 false alarms within a 12 month period. 

Following withdrawal of Police response, there is a 6 month window in which a system must be free of false alarms for a period of 3 consecutive months, in order to have response reinstated. In addition, such an older system must be upgraded to include alarm confirmation technology.